BOOKING ONLINE

Booking online is easy. You can browse our cottages in your own time using our cottage search or if you have been sent a brochure or have looked through our online brochure and have a selection of properties that you like, simply enter the cottage code into the search box in the top left corner of the site and then look to see if the cottage is available for the dates that you would like to holiday.

If your chosen cottage is available, just follow the instructions on screen until you reach the confirmation screen and your booking has been made.

Remember: The website has many features - short listing and comparing cottages and customer reviews to help you choose the cottage that is right for you. But if you do book online, do not be afraid of calling us to talk through your booking, it’s what we are here for.

BOOKING BY TELEPHONE

Completed booking forms must be received by CCP within 5 days of booking to validate your insurance policy.

1. Arrival days are usually Saturday, but we have some Friday arrival properties too. Please check with a member of our reservation team to confirm the colour bands for pricing if in doubt.

2. CONTACT US - one of our advisors will be delighted to help you. They visit all the properties and have excellent local knowledge.

Tel: 01437 767600
Email: info@coastalcottages.co.uk
Fax: 01437 767604
Web: www.coastalcottages.co.uk

Office Opening hours:,br> Monday - Saturday 8.30am - 8.00pm. Sundays and Bank Holidays 9.00am - 5.00pm

Out of hours we have a full answerphone service in operation, please always leave a message and contact number. We are closed: 25th December and 1st January.

To maintain a high quality of service we may monitor and record telephone calls.

3. If your choice is available we can provisionally hold the property, we will give you a booking reference number, please note this on your booking form (and above for your reference). Provisional bookings may be held for up to 5 days pending the arrival of your booking form and payment (deposit or full payment if within 2 months of the holiday start date). Please include any extra payment for pets, fuel charges and Personal Travel/Accident Recovery Insurance if applicable.

4. You can pay by cheque or postal orders made payable to Coastal Cottages of Pembrokeshire; Credit & Debit cards can be put on the booking form, given over the telephone, emailed or faxed. Foreign Currency Bookings can only be accepted by International Money Orders in sterling or sterling Travellers Cheques.

5. BONDS - In certain circumstances, at the discretion of the owner, we may take a bond for a stay, to be returned at the end of the stay, once the property has been checked and is authorised by the owner or their representative. Guests will be notified of this at the earliest opportunity.

6. ACKNOWLEDGEMENT OF BOOKING - When we receive your payment and completed Booking Form, (please ensure you complete the booking form as per our booking conditions), we will send a confirmation of booking. Please check this and read it carefully, if it is incorrect or you have not received this within 5 working days please notify us immediately, we cannot be held responsible for errors that are not brought to our immediate attention.

7. FINAL PAYMENT - Once you have paid in full (two months before your holiday start date), we will send you your receipt, full property address and directions to the property, key arrangements, the name and telephone number of the person to contact should you encounter any problem during your stay and any additional instructions. If you have not heard from us within 5 working days, please contact us immediately. Once again please check this paperwork very carefully including all the instructions and contact us immediately if you have any queries.

8. If the holiday balance is still outstanding 7 weeks before the start date of your holiday, we reserve the right to cancel the holiday.

9. OPTION HOLDS for 2010 - We can hold your holiday property for 2010 (subject to the property and dates being available). 2010 bookings now being taken by phone (30% deposit) or online (full payment only). In September/October 2009 a 2010 brochure will be posted to you. Option holds for 2011 - We start to take option holds from 1st September 2009 for 2011 holidays. (Please see conditions for 2010 above).

10. If you have no use of our brochure or have received more than one (oops sorry!), we would love you to pass it to a friend, relative, neighbour or colleague or return to us in order for us to recycle.

11. HOLIDAY INSURANCE - We strongly urge you to ensure that you are properly covered whilst on holiday for personal accident, personal property and personal liability. Coastal Cottages offer a competitively priced scheme that you may find appropriate for only £20 for a week, (please see under the heading INSURANCE PLANS).

INVENTORY PROVIDED ......................................................................................
Fire Extinguisher/Blanket
First Aid Kit
Iron & Ironing Board
Toaster (may vary with Aga cooking)
Kettle
Teapot
Crockery, Cutlery & Glasses for number property accommodates
Egg Cups
1-2 Mixing Bowls/Basins
1-2 Vegetable Dishes
Butter Dish
Casserole Dish
Colander
Condiments Set
Bottle & Tin Opener
Cutlery Holder
Frying Pan
Kitchen Bin
General Selection of Kitchen Utensils
Measuring Jug
Milk Jug
Baking & Roasting Tin
Potato Peeler & Masher
Toast Rack
Water Jug
Tray
Saucepan & Lid (Small + Medium + 1 or 2 additional large pans)
Sugar Basin
Place Mat per person or Table Cloth
Oven Cloth/Mitt
Bread/Chopping Board
Broom
Dustpan/Brush
Mirror
Washing Line & Pegs or Airer
Toilet Brush
Bath Mat
Fireguard (where necessary)
Duvets & Blankets
Starter Toilet Roll

Please contact us/owner if items are missing

Not Necessarily Provided........................................................................
Towels (including tea towels)
Radio
Hairdryer
Cafetieres
Cleaning Products
Washing up Liquid
Dishwasher/Washing Powder etc
Stocks of Toilet Rolls
Scales
Vacuum Cleaner
Extra sets of Property Keys